helping you have fun and play safe
Following the latest UK Government announcement our centres are temporarily closed, we hope to reopen them following the next Tier announcement.
If you have an upcoming booking due to take place on or before 14th February 2021, we’d love to be able to re-book this for you at a new date in the future and as a thank you for your support we would like to offer you a free drink for all members of your party.
However, if you would like to cancel your booking please contact firstname.lastname@example.org.
Please note that there may be some delay in our response – but we will do everything we can to get back to you as soon as is practically possible.
If you have an existing voucher or e-voucher, we are pleased to advise that we will be extending the “valid to” date for an extra 3 months.
Our priority continues to be the health and safety of our customers and team members. As well as carefully following Government guidelines we have put many extra measures in place; including enhanced cleaning throughout the centre. Find out more about these measures and customer guidance we have put in place to help you Have Fun and Play Safe here.
The Puttstars team
Updated on 14th January 2021
Donwload the NHS test and trace app
As well as carefully following Government guidelines we are putting some extra measures and customer guidance in place so you can Have Fun and Play Safe - these are shown below.
Want to know more?
We're asking that all customers stay home if they have had any Covid-19 or flu-like symptoms in the past 14 days to avoid the spread of germs.
Please ensure that you and all members of your group (including children) abide by the latest Government guidelines on social distancing at all times.
Selected games in our amusement areas will be turned off to support social distancing and bar and diner seating has been positioned to create the required space between customer groups.
We require all of our customers to sanitise their hands upon entry. We also have hand sanitiser available throughout the centre to be used as needed.
In order to assist with the Government Track and Trace service, when you arrive for your visit a member of the team will take your contact details.
*Masks are mandatory in our English centres only. Anyone with a disability, breathing difficulties and children under 11 are exempt. Masks may be removed when eating.
Extra safety resources for our customers1
We want to make sure our customers feel safe at all times while visiting our centre and disposable gloves are available on request.
Enhanced cleaning procedures1
Our team members are all working hard to keep our centres clean throughout the day. Our putters and golf balls are cleaned after each customer group.
Amusement machines, pool equipment, tablets, counters, tables, chairs, door handles and other high touch surfaces are also cleaned consistently.
We also deep clean our centre each night after closing to ensure all of our surfaces are fully sanitised ready for the next day.
Team member health1
We're making sure all of our team members are healthy and ready to work.
We have briefings for our team at the start of each day with clear instruction about how to maintain the highest cleaning and hygiene standards in our centres, including emphasising frequent and proper hand washing routines for both our team and customers.
All team members will receive a temperature check before their shift and we will continue to be very cautious in terms of any team member showing signs of illness, requiring them to follow the isolation and health guidance given by the Government.
Our team members will wear face coverings and gloves while working and we have introduced screens is high contact areas like reception and at bar till points.
With the local covid tier how many people can I play mini golf with?1
UK Government Covid-19 local tier classifications and other relevant restrictions apply to the booking of all of our products, promotions and packages, specifically relating to the make-up of your group.
If you make a mini golf booking and the local restrictions subsequently change (which means that you can no longer visit with your original group), then you will be able to cancel or amend your booking with us.
Please check the UK Government website for the latest information for your postcode:
English centres - https://www.gov.uk/coronavirus
Tier 1 areas: Groups of up to 6 people from multiple households can visit our centres together
Tier 2 areas: Groups of up to 6 people from a single household or support bubble can visit our centres together.
Please note - alcoholic drinks can only be served with a meal in Tier 2 areas.
Tier 3 areas: Our mini golf centres are temporarily closed along with the majority of hospitality.
Need some help? Request a call back using the form below, and we’ll call you back at your preferred time†.
†Our contact centre is open from Mon-Sun, 10am-6pm.