We want you to have the best time when you come and play mini golf with us, whether you're celebrating something special or just enjoying some quality family time together. That's why we've answered many frequently asked questions below to help you plan the perfect outing.
Important Information regarding Coronavirus (COVID-19)1
Here’s our update on the steps we have taken so far to best protect our customers, team members and the communities in which we operate from the impact of the Coronavirus (Covid-19).
For several weeks we have been delivering enhanced cleaning procedures in our centre. We have significantly increased the frequency of the cleaning we undertake throughout the day, paying particular attention to the areas that customers and team members come into contact with most regularly including our golf balls and putters, the touch screens on the holes, amusement machines, restrooms, door handles and bar and diner areas.
We have briefings for our team at the start of each day with clear instruction about how to maintain the highest hygiene standards in our centre, including emphasising frequent and proper hand washing routines for both our team and customers. We are also being very cautious in terms of any team member showing signs of illness, requiring them to follow the isolation and health guidance given by the government.
Additionally we are staggering customers starting on each of the courses, to ensure a 2 metre gap whilst putting, ensuring there is a minimum of 2 metres between bar and diner tables and ensuring that all operational machines in our amusements areas are a minimum of 2 metres apart, which will allow customers to maintain greater distances.
We are continuing to closely monitor the ongoing situation and any government directives to leisure businesses - you will be able to see any further updates here.
Best wishes, The Puttstars team
Updated on 18th March 2020.
How long does a game of mini golf take?1
A game of mini golf takes approximately 10 minutes per person for one course. So if six people were playing on one course together, it would typically last about an hour. The more courses you play, the longer the game will last.
Can I bring my own putter or balls?1
Putters and balls that are not provided by Puttstars cannot be used on our courses.
What age is classed as junior for mini golf?1
The junior age range is from 0-15 years old.
What is your dress code?1
There is no set dress code, other than that we ask our guests to remove any hoods and caps so that we can see their smiling faces! Obviously, we ask that you behave appropriately and considerately at all times, which covers wearing appropriate clothing for a family centre.
Can I book mini golf in advance?1
Yes. We don’t like turning people away, and as mini golf can get busy at peak times, we always advise people to book online in advance. Book online or through our contact centre in advance for the best prices.
How much does a game of mini golf cost?1
Our standard prices and offers can be found on your nearest centre page.
What is the breakdown of the family deal?1
The family deal for 4 people is for 2 adults and 2 juniors, or 1 adult and 3 juniors.
The family deal for 5 people is for 2 adults and 3 juniors, or 1 adult and 4 juniors.
Do you offer discounts for large parties, group bookings and students?1
Yes absolutely, we are passionate about providing great party experiences for great value. Puttstars has a fantastic range of offers and party deals available. Check out our party packages for more information.
How do I cancel or amend a booking?1
To cancel or amend a booking please call our contact centre via telephone or complete the contact form on our website. There are no rights of refund or exchange and you acknowledge that the cancellation rights contained in the Consumer Protection (contracts regulations 2014) do not apply to the services we offer. We will however move your booking to a future date free of charge for you. If you contact us to do so. For full terms please see our T&Cs page.
If you're unable to find the information you need, then please let us know by filling in our contact form, and we'll get back to you as soon as possible.