We want you to have the best time when you come and play mini golf with us, whether you're celebrating something special or just enjoying some quality family time together. That's why we've answered many frequently asked questions below to help you plan the perfect outing.
Important Information regarding Coronavirus (COVID-19)1
Following the latest UK Government announcement our centres are temporarily closed, we hope to reopen them following the next Tier announcement.
If you have an upcoming booking due to take place on or before 14th February 2021, we’d love to be able to re-book this for you at a new date in the future and as a thank you for your support we would like to offer you a free drink for all members of your party.
However, if you would like to cancel your booking please contact firstname.lastname@example.org.
Please note that there may be some delay in our response – but we will do everything we can to get back to you as soon as is practically possible.
If you have an existing voucher or e-voucher, we are pleased to advise that we will be extending the “valid to” date for an extra 3 months.
Our priority continues to be the health and safety of our customers and team members. As well as carefully following Government guidelines we have put many extra measures in place; including enhanced cleaning throughout the centre. Find out more about these measures and customer guidance we have put in place to help you Have Fun and Play Safe here.
The Puttstars team
Updated on 18th January 2021
With the local covid tier how many people can I play mini golf with?1
UK Government Covid-19 local tier classifications and other relevant restrictions apply to the booking of all of our products, promotions and packages, specifically relating to the make-up of your group.
If you make a mini golf booking and the local restrictions subsequently change (which means that you can no longer visit with your original group), then you will be able to cancel or amend your booking with us.
Please check the UK Government website for the latest information for your postcode:
English centres - https://www.gov.uk/coronavirus
Tier 1 areas: Groups of up to 6 people from multiple households can visit our centres together
Tier 2 areas: Groups of up to 6 people from a single household or support bubble can visit our centres together
Tier 3 areas: Groups of up to 6 people from a single household or support bubble can visit our centres together. Please note - alcoholic drinks can only be served with a meal in Tier 3 areas.
How long does a game of mini golf take?1
A game of mini golf takes approximately 10 minutes per person for one course. So if six people were playing on one course together, it would typically last about an hour. The more courses you play, the longer the game will last.
Can I bring my own putter or balls?1
Putters and balls that are not provided by Puttstars cannot be used on our courses.
What age is classed as junior for mini golf?1
The junior age range is from 0-15 years old.
What is your dress code?1
There is no set dress code, other than that we ask our guests to remove any hoods and caps so that we can see their smiling faces! Obviously, we ask that you behave appropriately and considerately at all times, which covers wearing appropriate clothing for a family centre.
Can I book mini golf in advance?1
Yes. We don’t like turning people away, and as mini golf can get busy at peak times, we always advise people to book online in advance. Book online or through our contact centre in advance for the best prices.
How much does a game of mini golf cost?1
Our standard prices and offers can be found on your nearest centre page.
What is the breakdown of the family deal?1
The family deal for 4 people is for 2 adults and 2 juniors, or 1 adult and 3 juniors.
The family deal for 5 people is for 2 adults and 3 juniors, or 1 adult and 4 juniors.
Do you offer discounts for large parties, group bookings and students?1
Yes absolutely, we are passionate about providing great party experiences for great value. Puttstars has a fantastic range of offers and party deals available. Check out our party packages for more information.
How do I cancel or amend a booking?1
To cancel or amend a booking please call our contact centre via telephone or complete the contact form on our website. There are no rights of refund or exchange and you acknowledge that the cancellation rights contained in the Consumer Protection (contracts regulations 2014) do not apply to the services we offer. We will however move your booking to a future date free of charge for you. If you contact us to do so. For full terms please see our T&Cs page.
If you're unable to find the information you need, then please let us know by filling in our contact form, and we'll get back to you as soon as possible.
Need some help? Request a call back using the form below, and we’ll call you back at your preferred time†.
†Our contact centre is open from Mon-Sun, 10am-6pm.