T Cs
Florida blue pattern banner 01
Book
now

Quick book

  • Leeds
  • York
  • Rochdale
  • Morning
  • Afternoon
  • Evening
Adults
Juniors

Done

6 people max

Rounds

Done

3 rounds max

Go!

Please complete all fields

Terms and conditions

Last updated: October 2020

Centre Guidelines

1

Here at Puttstars we want you to have as much fun as possible while you are here with us, but your safety is always extremely important to us too, so please read our centre guidelines carefully.

In the light of the current COVID-19 situation, by entering our centre you (and all members of your group) agree to abide by Government guidelines on social distancing at all times and maintain a safe distance between yourself and other customers, and our team members. Please see our "Have Fun - Play Safe" guide for further details.

Please also be aware of the following:

We accept no responsibility for any personal property that is brought to a Puttstars centre.

We reserve the right to refuse admission to any Puttstars centre should you breach any of The Original Bowling Company's General Admission Policy terms or these Terms and we may on occasions have to conduct security searches to ensure your safety.

Covid-19 Government Group Restrictions

1

UK Government Covid-19 local tier classifications and other relevant restrictions apply to the booking of all of our products, promotions and packages, specifically relating to the make-up of your group.

If you make a booking and the local restrictions subsequently change (which means that you can no longer visit with your original group), then you will be able to cancel or amend your booking with us.

Please check Government websites for the latest information:

English centres - https://www.gov.uk/coronavirus

Tier 1 areas: Groups of up to 6 people from multiple households can visit our centres together

Tier 2 areas: Groups of up to 6 people from a single household or support bubble can visit our centres together

Tier 3 areas: Groups of up to 6 people from a single household or support bubble can visit our centres together. Please note - alcoholic drinks can only be served with a meal in Tier 3 areas.

Terms of Sale (online and telephone bookings)

1

These terms and conditions apply to mini golf bookings and other purchases made online through the Puttstars website (www.puttstars.co.uk) or our centre telephone booking lines.

For bookings and purchases made at a Puttstars centre, you can find the applicable Terms of Sale in the next section.

We draw your attention in particular to clause 8, which explains how we limit our liability.


1 WELCOME

1.1 The Puttstars centres (“Centres”)and the Puttstars websites at www.puttstars.co.uk (“Websites”) are owned and operated by The Original Bowling Company Limited (“we”, “us”, “our”). All products and services offered on the Websites and at our Centres are provided by us.

1.2 Our registered office is Focus 31 West Wing, Cleveland Road, Hemel Hempstead, Herts HP2 7BW and our registered company number is 05163827. Our VAT registration number is 845542123.

1.3 You can contact our customer services team using our online contact form. You can also write to us at The Original Bowling Company, Focus 31 West Wing, Cleveland Road, Hemel Hempstead, Herts HP2 7BW or call us on 01442 768760.


2 TERMS OF SALE

2.1 These terms of sale (“Terms of Sale”) apply to you when you use our Websites or our centre telephone booking lines (“Booking Lines”) to book a lane at one of our Centres (“Booking”) or to purchase Hollywood Bowl vouchers (“Vouchers”).

2.2 Other terms and policies that apply to you are our Privacy Notice, our Centre Guidelines and, when you use our Websites, our Terms of Use and our Cookie Policy. If there are any conflict between our Terms of Sale, our Centre Guidelines, our Terms of Use, our Privacy Notice and/or our Cookie Policy (collectively “Terms and Policies”), they shall prevail in that order.

2.3 Please read all our Terms and Policies carefully and make sure that you understand them before making a Booking or purchasing Vouchers. We recommend that you print a copy or save them to your computer for future reference.

2.4 If you would like our Terms and Policies in another format (for example: audio, large print, braille), please contact us using the contact details at the beginning of these Terms of Sale. Our Terms and Policies are only available in the English language.


3 PLACING ORDERS

3.1 You may order Vouchers and make Bookings using our Websites or Booking Lines (“Order”) if: (a) you are over 16 years old; (b) you possess a valid debit or credit card (or are authorised to pay via another of our accepted methods or payment); and (c) you are located in the United Kingdom at the time of your Order.

3.2 Vouchers purchased through our Websites will be delivered as an e-voucher by email. If you require a physical voucher to be sent to you through the post, you must place your Order through our Booking Lines. Vouchers will only be delivered to the addresses in the United Kingdom. You can also purchase physical Vouchers in our Centres.

3.3 By placing an Order, you are making a request to purchase Vouchers or to make a Booking on the terms and conditions set out in these Terms of Sale. This does not mean that your request has been accepted by us and a contract between you and us will only be made once we have taken full payment for your Order and confirmed your Order in accordance with clause 3.4 below.

3.4 Once we receive your Order, we will process your payment and, if the payment is successful, we will communicate acceptance or your Order by sending you a confirmation email or, for Orders placed using our Booking Lines, by giving you an Order number over the telephone (“Confirmation”). Once you have received your Confirmation, a contract between us (“Contract”) will be made in relation to your Booking or Voucher purchase.

3.5 When placing an Order, please ensure you provide complete and accurate information. It is your responsibility to ensure that your Order is correct and accurately reflects your selection. If an Order is not correct in any way, please notify our customer services team immediately on becoming aware using the contact details at the beginning of our Terms of Sale. Please see clause 7 for information about amendments and cancellations.

3.6 If you place an Order using our Booking Lines, the conversation may be recorded by us to check any instructions given to us and/or for quality and training purposes.


4 PRICES AND PAYMENT

4.1 All prices are as stated on our Websites from time to time and include any applicable VAT. Vouchers can be purchased in denominations of £10.

4.2 Prices do not include delivery charges for Vouchers sent by post. Delivery charges are stated on our Websites and, if applicable, will be confirmed to you before you submit an Order.

4.3 Prices for our products and services may change from time to time, but changes will not affect prices relating to any existing Contract that you have with us. We reserve the right to promote the same or similar products and services at different prices, or on different terms, in connection with any offer or promotion we may be running from time to time.

4.4 Payments through our Websites and Booking Lines must be made in pounds sterling by debit or credit card only. We accept Voucher payments through our Websites or Booking Lines. Some Vouchers are accepted only at specific Centres, so please check at the time of booking.

4.5 Despite our best efforts, it is possible that some prices on our Websites may be incorrect from time to time. If we discover an error in our prices which affects your Order, we will let you know as soon as possible after we become aware and we will give you the option of continuing with your Order at the correct price or cancelling your Order. We will not process the incorrectly priced part at your Order until we have received your instructions. If we are unable to contact you using the contact details that we have for you, we will treat the relevant party of your Order as cancelled and notify you by email of telephone using the contact details we hold for you. If the pricing error is obvious or could reasonably have been recognised as a mispricing, we will not be obliged to fulfil a Contract at the incorrect price even if we have already provided you with your Confirmation.


5 DISCOUNTS

5.1 Discount code offers may be restricted to use by certain customers and/or on specific products or services and we reserve the right to cancel, modify or restrict these offers at any time without notice to you and for any reason.

5.2 Discount code offers may not be shared, sold or exchanged. Discount codes from unauthorised internet postings are not valid and may be declined. We reserve the right to decline or cancel Orders or Contracts played with discount codes at our sole discretion.


6 DELIVERY

6.1 Vouchers purchased through our Websites are delivered to you as an electronic voucher by email using the email address you provided at the time you place your Order. (If you require a physical voucher to be posted to you, you must place your order using our Booking Lines.)

6.2 Vouchers purchased through our Booking Lines will be send by Royal Mail signed for delivery to the United Kingdom postal address that you provided at the time you placed your Order. Vouchers will only be delivered to an address in the United Kingdom.

6.3 We aim to deliver your Vouchers to you as soon as we can. Delivery usually takes between two (2) and five (5) working days from the date you receive your Confirmation. (“Estimated Delivery Date”), but we cannot guarantee delivery by a specific date, particularly during busy times of the year.

6.4 Risk of any damage to or loss of the Vouchers passes to you at the time you take possession of them. If no one is available at your address to take delivery, the carrier will leave a note explaining where they can be collected. Ownership of Vouchers passes to you when we receive full payment of all sums due to respect of your Order, including delivery charges.


7 CANCELLATIONS AND AMENDMENTS

Bookings

7.1 We appreciate that things don't always go to plan, so we are happy to move your Booking to a future date up to 12 months later free of charge if you can no longer make the original date. To arrange this, you must contact us as soon as possible, but in any case, at least 24 hours before your Booking start time, by speaking to a member of our customer services team at the Centre or by using the contact details at the beginning of our Terms of Sale.

7.2 Unfortunately, Bookings cannot be cancelled or refunded, except in accordance with our legal rights, for example, if we do not provide our services to you with reasonable care and skill or otherwise in accordance with the Contract. If you experience a problem, please let us know as soon as possible by speaking to a member of our team at the Centre or by using the contact details at the beginning of our Terms of Sale.

7.3 Bookings are time-specific. The start time for you Booking is stated on your Confirmation. If you fail to arrive for your Booking or you arrive late (and you haven’t told us in advance in accordance with clause 7.1), you will forfeit your Booking and no additional time or alternative time slot will be permitted.

Vouchers

7.4 You may cancel a Voucher purchase only in accordance with clause 13 below.


8 OUR LIABILITY TO YOU

8.1 We are under a legal obligation to consumers to supply goods that are in conformity with the Contract and to perform our services with reasonable care and skill. As a consumer, you have legal rights in relation to goods that are faulty or not as described and services that are not as described and services that are not performed with reasonable care and skill. Advice about your legal rights is available from your local Citizens’ Advice Bureau (www.citizensadvice.org.uk/) or Trading Standards office (www.gov.uk/find-local-trading-standards-office). Nothing in these Terms of Sale in any way affects your legal rights. In particular, we do not exclude our liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be illegal for us to limit or exclude our liability.

8.2 Subject to clause 8.1, we will not be liable for: (a) any loss that is not caused by us or that was caused by any event or circumstance beyond our reasonable control; (b) any loss of profits or revenue, loss of anticipated savings, loss of or damage to data or loss of goodwill; or (c) any unavailability of our Websites.

8.3 Subject to clauses 8.1 and 8.2, our total liability to you under or in connection with a Booking, however arising, whether in contract, tort (including negligence) or otherwise, is limited to the price you paid to us in respect of the Booking.


9 YOUR PERSONAL INFORMATION

The privacy of your personal information is important to us. Any personal information that you provide to us in connection with your Order will be dealt with in line with our Privacy Policy.


10 GENERAL

10.1 The Contract between you and us is personal to you. You may not assign, sub-license or otherwise transfer any of your rights under a Contract. We may transfer, assign, charge, sub-contract and/or otherwise dispose of part or all of a Contract at any time.

10.2 If any provision of our Terms of Sale is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of our Terms of Sale, which will remain in full force and effect.

10.3 If we fail at any time to insist on strict performance of any of your obligations under the Contract, or if we fail to exercise any of our rights or remedies, this does not constitute a waiver of our rights or remedies and does not relieve you from compliance with your obligations. A waiver by us of any default does not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Sale is effective unless it is expressly stated to be a waiver and is communicated to you in writing.

10.4 We have the right to amend these Terms of Sale from time to time. However, each Contract will be subject to the Terms of Sale that were in force at the time of your Order, except to the extent that any change is required by law, regulation or governmental body (whether before or after we give you a Confirmation), or we notify you of any changes to these Terms of Sale before we give you a Confirmation.

10.5 The laws of England and Wales will apply to our Terms of Sale and the Contract. The courts of England and Wales will have exclusive jurisdiction over any claim relating to our Terms of Sale and the Contract, except that residents of Scotland and Northern Ireland may bring a claim in the courts of Scotland or Northern Ireland, respectively.


11 DISPUTE RESOLUTION

11.1 If you have a complaint relating to these Terms of Sale or our Contract with you, we will attempt to resolve the complaint using our internal complaints-handling procedure. Please contact us using our contact details set out at the beginning of our Terms of Sale.

11.2 If our complaints-handling procedure is exhausted and we have not been able to resolve your complaint, we will provide you with the name and website address of an alternative dispute resolution (“ADR”) provider that would be competent to deal with your complaint. If you make a request for the dispute to be settled by ADR, we will consider whether or not we wish to participate in ADR but we are not obliged by law to participate.

11.3 You may wish to use the online dispute resolution (“ODR”) platform to resolve the dispute with us, although we are not obliged by law to participate in the process. The ODR platform was created by the EU Commission as a platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body. For more details, please visit the website on the “Your Europe” portal: https://webgate.ec.europa.eu/odr. (For the purposes of the ODR platform, our email address is as set out at the beginning of these Terms of Sale.)


12 USE OF VOUCHERS (PHYSICAL AND ELECTRONIC)

12.1 All vouchers are issued by us and may only be redeemed in one of our Centres. Vouchers cannot be used to make purchases on our Websites or through our Booking Lines. Electronic Vouchers may only be used as payment or part payment for bowling products purchased at the issuing centre and cannot be redeemed on food and drink in centre. Physical vouchers can be used as payment or part payment of bowling, food and drink in our centres.

12.2 All Vouchers are valid for a period of 12 months from the date of purchase. Vouchers will automatically expire without notice on expiry date and the unused balance will be forfeited.

12.3 If you use electronic Vouchers to pay for our bowling products no change will be given if the price to pay is below the value of the electronic Voucher.

12.4 All Vouchers cannot be exchanged for cash or used to purchase additional Vouchers.

12.5 All Vouchers cannot be resold or made available for resale on a commercial basis.

12.6 All Vouchers are redeemable by any person who presents the Voucher at our Centres.

12.7 We are not responsible for lost, stolen or damaged Vouchers and will not provide replacements in any circumstances.


13 YOUR RIGHT TO CANCEL VOUCHER PURCHASES

If Vouchers do not conform with the Contract

13.1 If you have purchased Vouchers for delivery by post and they are not in accordance with the Contract (for example, if they have been issued in the incorrect amount or if they arrive in a damaged condition), please contact us using the contact details at the beginning of our Terms of Sale, providing your name, your order number and the date of purchase. In these circumstances you may either: (a) cancel the relevant Contract and we will refund you any money that you have already paid in respect of the Vouchers providing you have returned the Vouchers to us; or (b) request replacement Vouchers to be sent to you.

If Vouchers are delivered late

13.2 If we have not delivered the Vouchers that are the subject of a Contract within 30 days of the estimated delivery date (between two (2) and five (5) working days after the date of your Confirmation), you may either: (a) cancel the relevant Contract and we will refund you any money that you have already paid to us providing you have returned the Vouchers to us; or (b) specify a new deadline for delivery, provided that it is appropriate in the circumstances, and if we fail to meet the revised delivery date (where appropriate), you can cancel your Contract and we will refund you any money that you have already paid to us in respect of the Vouchers providing you have returned the Vouchers to us.

If you choose to cancel your Contract for late delivery under clause 13.2, but Vouchers that are the subject of the cancelled Contract have already been delivered to you, we will cancel those Vouchers on our system and refund you any money that you have already paid to us in respect of the cancelled Vouchers providing you have returned the Vouchers to us.

If you change your mind

13.3 You have the right to cancel your Contract for convenience in respect of your purchase of Vouchers if you change your mind about those Vouchers and to get your money back in accordance with the terms set out below (“Right to Cancel”). Only unused Vouchers may be cancelled.

13.4 Your Right to Cancel starts from the date of the Confirmation relating to the Contract and ends 14 days after the date on which you have received the Vouchers that are the subject of the relevant Contract (whether by email or post).

13.5 If you wish to exercise your Right to Cancel, you must notify us prior to the expiry of the cancellation period referred to in clause 13.5 above. You may (but are not obliged to) do this by completing the Cancellation Form set out below and sending it to us by email or by post using our contact details set out at the beginning of our Terms of Sale. You can also exercise your Right to Cancel without using the Cancellation Form, simply by contacting our customer services team using the same contact details. If you exercise your Right to Cancel you must also return the Vouchers to us.

To: The Original Bowling Company Limited,

I hereby give notice that I cancel my contract of sale of: £[insert value of Vouchers] Vouchers

Ordered on: [insert date of Order]

Order No: [insert Order no]

Your name:

Your address:

Date:

13.6 If you exercise your Right to Cancel in accordance with this clause 13, we will refund you all payments received from you in respect of the cancelled Vouchers including the costs (if any) of outbound delivery paid by you (except for any supplementary costs arising if you chose a type of delivery other than standard delivery (e.g. if you select for your Order to be priority processed or requested delivery on a specific day). If you only cancel part of a Contract, we will only be obliged to refund to you a proportionate part of the standard outbound delivery charges. Any refunds payable by us to you will be paid to you using the same method used to pay and within 14 days of the date you notify us that you wish to exercise your Right to Cancel.

Terms of Sale (in centres)

1

These terms and conditions apply to mini golf bookings and other purchases made at a Puttstars centre.

For bookings and purchases made online through the Puttstars website (www.puttstars.co.uk) or our telephone booking lines, you can find the applicable Terms of Sale here.

We draw your attention in particular to clause 7, which explains how we limit our liability.


1 WELCOME

1.1 The Puttstars centres (“Centres”) and the Puttstars website at www.puttstars.co.uk (“Websites”) are owned and operated by The Original Bowling Company Limited (“we”, “us”, “our”). All products and services offered on the Websites and at our Centres are provided by us.

1.2 Our registered office is Focus 31 West Wing, Cleveland Road, Hemel Hempstead, Herts HP2 7BW and our registered company number is 05163827. Our VAT registration number is 845542123.

1.3 If you have any questions, please feel free to speak to any member of our customer services team at the Centre. You can also contact us using our online enquiry form. Alternatively, you can write to us at Focus 31 West Wing, Cleveland Road, Hemel Hempstead, Herts HP2 7BW or call us on 01442 768760.


2 TERMS OF SALE

2.1 These terms of sale (“Terms of Sale”) apply to you when you book a lane at one of our Centres (“Booking”) or you purchase Puttstars vouchers (“Vouchers”) or other products such as refreshments (“Products”) at our Centres.

2.2 Other terms and policies that apply to you are our Privacy Notice, our Centre Guidelines and, when you use our Websites, our Terms of Use and our Cookie Policy. If there is any conflict between our Terms of Sale, our Centre Guidelines, our Terms of Use, our Privacy Notice and/or our Cookie Policy (collectively “Terms and Policies”), they shall prevail in that order.

2.3 Please read all our Terms and Policies carefully and make sure that you understand them before making a Booking or purchasing Vouchers or other Products. We recommend that you print a copy or save them to your computer for future reference.

2.4 If you would like our Terms and Policies in another format (for example: audio, large print, braille), please contact us using the contact details at the beginning of these Terms of Sale. Our Terms and Policies are only available in the English language.

2.5 By law, we must give you certain key information before a legally binding contract between you and us is made. We will give you this information in a clear and understandable way. Typically, we will give you much of this information in person in our Centres at the time you make a Booking or purchase, and such information forms part of our contract with you as though set out in full here. Some of this information is likely to be obvious from the context. Some of the information we are required to give you is also set out in these Terms of Sale, such as information on our complaint handling policy (see clause 10).


3 PLACING ORDERS

3.1 You may make Bookings and purchase Vouchers and other Products at the various sales desks at our Centres or via our team members (“Order”). All Orders are subject to these Terms of Sale and you agree to be legally bound by these Terms of Sale.

3.2 You may not be able to buy certain Products from us at our Centres because you are too young. This includes alcohol and other age-restricted Products that we may offer from time to time. Notices will be displayed in our Centres to inform you of any age restrictions that may apply.

3.3 By placing an Order, you are making a request to purchase Vouchers or Products or to make a Booking on the terms and conditions set out in these Terms of Sale. This does not mean that your request has been accepted by us and a contract between you and us will only be made once we have taken full payment for your Order and the member of our customer services team serving you has confirmed your Order to you (“Confirmation”). Once you have received your Confirmation, a contract between you and us (“Contract”) will be made in relation to your Booking or purchase.

3.4 When placing an Order, please ensure you provide complete and accurate information. It is your responsibility to ensure that your Order is correct and accurately reflects your selection. If an Order is not correct in any way, please notify a member of our customer services team immediately on becoming aware. Please see clause 6 for information about amendments and cancellations.


4 PRICES AND PAYMENT

4.1 All prices are as stated in our Centres from time to time and include any applicable VAT. Prices may vary from Centre to Centre. Vouchers can be purchased in denominations of £10.

4.2 Prices for our products and services may change from time to time, but changes will not affect prices relating to any existing Contract that you have with us. We reserve the right to promote the same or similar products and services at different prices, or on different terms, in connection with any offer or promotion we may be running from time to time.

4.3 Payments must be made in pounds sterling by cash, [cheque,] debit card or credit card. We also accept payments using Vouchers, subject to clause 11. Some Vouchers are only accepted at specific Centres, so please check before visiting a Centre.

4.4 Despite our best efforts, it is possible that some prices displayed on our Websites or in our Centres may be incorrect from time to time. If we discover an error in our prices, we will let you know as soon as possible after we become aware and we will give you the option of continuing with you Booking or purchase at the correct price or cancelling your Booking or purchase. We will not process the incorrectly priced part of your Booking or Purchase until we have received your instructions. If the pricing error is obvious or could reasonably have been recognised by you as a mispricing, we will not be obliged to fulfil a Contract at the incorrect price even if we have already provided you with your Confirmation.


5 DISCOUNTS

5.1 Discount code offers may be restricted to use by certain customers and/or on specific products or services and we reserve the right to cancel, modify or restrict these offers at any time without notice to you and for any reason.

5.2 Discount code offers may not be shared, sold or exchanged. Discount codes from unauthorised internet postings are not valid and may be declined. We reserve the right to decline or cancel Orders or Contracts placed with discount codes at our sole discretion.


6 CANCELLATIONS AND AMENDMENTS

Bookings
6.1 We appreciate that things don’t always go to plan, so we are happy to move your Booking to a future date up to 12 months later free of charge if you can no longer make the original date. To arrange this, you must contact us as soon as possible, but in any case at least 24 hours before your Booking start time, by speaking to a member of our customer services team at the Centre or by using the contact details at the beginning of our Terms of Sale.

6.2 Unfortunately, Bookings cannot be cancelled or refunded, except in accordance with your legal rights, for example, if we do not provide our services to you with reasonable care and skill or otherwise in accordance with the Contract. If you experience a problem, please let us know as soon as possible by speaking to a member of our customer services team at the Centre or by using the contact details at the beginning of our Terms of Sale.

6.3 Bookings are time-specific. The start time for your Booking is as stated on your Confirmation. If you fail to arrive for your Booking or you arrive late (and you haven’t told us in advance in accordance with clause 6.1), you will forfeit any unused time and no additional time or alternative time slot will be permitted.
Vouchers and other Products
6.4 Unfortunately, purchases of Vouchers and other Products cannot be cancelled or refunded, except in accordance with your legal rights, for example, if they are damaged or defective in some way or are not as described. If you have purchased Vouchers or Products and they are not in accordance with the Contract or your legal rights, please let us know as soon as possible by speaking to a member of our customer services team at the Centre or by using the contact details at the beginning of our Terms of Sale.


7 OUR LIABILITY TO YOU

1.1 We are under a legal obligation to consumers to supply goods that are in conformity with the Contract and to perform our services with reasonable care and skill. As a consumer, you have legal rights in relation to goods that are faulty or not as described and services which are not performed with reasonable care and skill. Advice about your legal rights is available from your local Citizens' Advice Bureau (www.citizensadvice.org.uk/) or Trading Standards office (www.gov.uk/find-local-trading-standards-office). Nothing in these Terms of Sale in any way affects your legal rights. In particular, we do not exclude our liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be illegal for us to limit or exclude our liability.

1.2 Subject to clause 7.1, we will not be liable for: (a) any loss that is not caused by us or that was caused by any event or circumstance beyond our reasonable control; (b) any loss of profits or revenue, loss of anticipated savings, loss of or damage to data or loss of goodwill; or (c) any unavailability of our Websites.

1.3 Subject to clauses 7.1 and 7.2, our total liability to you under or in connection with a Booking, however arising, whether in contract, tort (including negligence) or otherwise, is limited to the price you paid to us in respect of the Booking.

8 YOUR PERSONAL INFORMATION

The privacy of your personal information is important to us. Any personal information that you provide to us in connection with your Order will be dealt with in line with our Privacy Notice.


9 GENERAL

9.1 The Contract between you and us is personal to you. You may not assign, sub-license or otherwise transfer any of your rights under a Contract. We may transfer, assign, charge, sub-contract and/or otherwise dispose of part or all of a Contract at any time.

9.2 If any provision of our Terms of Sale is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of our Terms of Sale, which will remain in full force and effect.

9.3 If we fail at any time to insist on strict performance of any of your obligations under the Contract, or if we fail to exercise any of our rights or remedies, this does not constitute a waiver of our rights or remedies and does not relieve you from compliance with your obligations. A waiver by us of any default does not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Sale is effective unless it is expressly stated to be a waiver and is communicated to you in writing.

9.4 We have the right to amend these Terms of Sale from time to time. However, each Contract will be subject to the Terms of Sale that were in force at the time of your Order, except to the extent that any change is required by law, regulation or governmental body (whether before or after we give you a Confirmation), or we notify you of any changes to these Terms of Sale before we give you a Confirmation.

9.5 The laws of England and Wales will apply to our Terms of Sale and the Contract. The courts of England and Wales will have exclusive jurisdiction over any claim relating to our Terms of Sale and the Contract, except that residents of Scotland and Northern Ireland may bring a claim in the courts of Scotland or Northern Ireland, respectively.


10 DISPUTE RESOLUTION

10.1 If you have a complaint relating to these Terms of Sale or our Contract with you, we will attempt to resolve the complaint using our internal complaints-handling procedure. Please contact us using our contact details set out at the beginning of our Terms of Sale.

10.2 If our complaints-handling procedure is exhausted and we have not been able to resolve your complaint, we will provide you with the name and website address of an alternative dispute resolution (“ADR”) provider that would be competent to deal with your complaint. If you make a request for the dispute to be settled by ADR, we will consider whether or not we wish to participate in ADR but we are not obliged by law to participate.


11 USE OF VOUCHERS (PHYSICAL AND ELECTRONIC)

11.1 All Vouchers are issued by us and may only be redeemed in one of our Centres. Vouchers cannot be used to make purchases on our Websites or through our Booking Lines. Electronic Vouchers may only be used as payment or part payment for bowling products purchased at the issuing centre and cannot be redeemed on food and drink in centre. Physical vouchers can be used as payment or part payment of bowling, food and drink in our centres.

11.2 All Vouchers are valid for a period of 12 months from the date of purchase. Vouchers will automatically expire without notice on the expiry date and the unused balance will be forfeited.

11.3 If you use electronic Vouchers to pay for our bowling products no change will be given if the price to pay is below the value of the electronic Voucher

11.4 All Vouchers cannot be exchanged for cash or used to purchase additional Vouchers.

11.5 All Vouchers cannot be resold or made available for resale on a commercial basis.

11.6 All Vouchers are redeemable by any person who presents the Voucher at our Centres.

11.7 We are not responsible for lost, stolen or damaged Vouchers and will not provide replacements in any circumstances.

11.8 Vouchers may be used as payment or part payment for goods or services purchased at any of Hollywood Bowl Group’s centres (AMF Bowling, Hollywood Bowl or Puttstars) in the UK, to the value shown. This voucher must be used in the centre it was issued and may not be exchanged for cash and no change will be given. Lost or stolen vouchers will not be refunded. Hollywood Bowl Group reserves the right not to accept damaged or defaced vouchers. For a full list of centres to purchase gift vouchers from please visit amf-bowling.co.uk, hollywoodbowl.co.uk or puttstars.co.uk. Business customers wishing to purchase large quantities of vouchers should contact: Hollywood Bowl Group, Focus 31, West Wing, Cleveland Road, Hemel Hempstead, Herts, HP2 7BW, 0844 826 4282.

Offers and promotions

1

Our online prices will always be equal to or better than the prices available via our customer contact centre or for walk-in bookings at Puttstars Centres. If you find a cheaper price at the time of booking than those offered online we will refund the difference. Prices and availability vary by centre.

Offers and promotions

Survey Discount: 50% or 30% discount when you book one game, two games or three games products only. Discount is valid for games played Monday – Friday inclusive only. Doesn't include any packages, food, drink, amusements games or other promotions currently valid. Valid for 14 days from receiving first email. Must enter the discount code at the checkout. No refunds given if the discount code isn't entered or if you can't make the booking. Only valid when you personally receive a survey discount email from us.

Seasonal in centre 50% off your next visit discounts: 50% discount when you book one game, two games or three games products only. Discount is valid for games played Monday – Friday inclusive only. Doesn't include any packages, food, drink, amusements games or other promotions currently valid. Valid for 14 days from receiving first email. Must enter the discount code at the checkout. No refunds given if the discount code isn't entered or if you can't make the booking. Only valid when you personally receive a survey discount email from us.

Early Putters 25% off during half term: 25% discount when you book one game, two games or three games products only. Discount is valid for games played during October half term between 9am - 10am. Doesn't include any packages, food, drink, amusements games or other promotions currently valid. Must enter the discount code at the checkout.

£5.99 Pizza and a drink deal: Available in Tier 3 centres, pepperoni and margherita pizza only, drinks from a selection Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks.

Mini Golf Offers

Listed below are our core value offers. By booking these offers online you adhered to our terms under the online booking section.
We reserve the right to withdraw, amend or replace an offer in respect to our core value offers and any promotions without prior notification.

Kids Eat, Drink & Putt Offer:

Available until 7pm Monday - Friday. Valid for under 16's. This offer may be unavailable in October, February and May half terms and Christmas and Easter school holidays. Excludes Bank Holidays. Prices are per person, prices and availability vary by centre. Cannot be used in conjunction with any other offer. Please note, includes child’s main meal and glass of squash.

Family Deal:

Valid 7 days a week during term time. Family of 4 includes 2 Adults or 2 Juniors or 1 adult and 3 juniors. Family of 5 includes 2 adults and 3 juniors or 1 adult and 4 juniors. This offer may be unavailable in October, February and May half terms and Christmas and Easter school holidays. Excludes Bank Holidays. Please check the Web Site booking widget for availability. Prices and availability vary by centre. Cannot be used in conjunction with any other offer.

Two games and a drink offer:

Available all day Monday - Friday and after 4pm on Sunday. Excludes Bank Holidays. Book online 7 days in advance for our best prices. Drinks are from a selection and may vary by centre and excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks. Prices are per person and availability can vary by centre. This offer is not valid from 11th November - 31st December. Cannot be used in conjunction with any other offer.

Adult and Child Concessions:

Valid for those with disabilities and their carers, and seniors weekdays when booked and bowled before 6pm, and between 9am-11am during February, October and December School Holidays.

Student 1,2,3 games:

A valid NUS or student card will need to be presented in centre for this offer. Valid from 5pm Sunday - 5pm Friday. Prices are per person and prices and availability vary by centre. This offer may be unavailable in October, February and May half terms and Christmas and Easter school holidays. Please check the Web Site booking widget for availability. Cannot be used in conjunction with any other offer.

Standard Game off peak pricing:

Valid Weekdays before 6pm during school term & school summer holidays only. Prices are per person and prices and availability vary by centre.

Adult Eat, Drink & Putt Mon-Friday:

Offer is for 1 game of mini golf, a main meal and a soft drink per person. Upgrade to an alcoholic drink for an extra £1. Drinks are from a selection and may vary by centre and excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks. Adults and Children inclusive of offer. Subject to availability. Cannot be used in conjunction with any other offer. Valid Monday-Thursday all day, and before 6pm on Friday only.

Adult Eat, Drink & Putt Friday-Sunday:

Offer is for 1 game of bowling, a pizza and a drink for £8 per person. Drinks are from a selection, may vary by centre and excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks. The offer includes Margherita or Pepperoni pizza, customers may upgrade to fries and add toppings for an additional cost. Available Friday, Saturday and Sunday after 8pm. Subject to availability. Cannot be used in conjunction with any other offer.

Party Packages Offers

Listed below are our party package offers. These offers can be booked via the contact centre on 0844 248 3247. By booking via the contact centre you adhered to our no cancellation policy at the time of booking. If you cannot attend your party we will be able you to move your booking to another time or date if available. Moving of your booking is valid for 12 months from original booking date and can be moved more than once. A minimum payment is required at time of booking, this varies by party package and by centre. Calls cost 7p per minute, plus your telephone company’s network access charge.

Team Event Package: Valid all year. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per person.

Celebration Packages: Valid all year. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per person.

Kids Birthday Packages: Valid all year. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per child.

Teen Party Package: Valid all year. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per person.

Christmas Party Adult: Valid from November to January. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per person.

Christmas Party Kids: Valid from November to January. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per child.

Cool Schools: Valid weekdays only before 5pm during school term time & school summer holidays. Days, time, minimum numbers, prices and availability vary by centre. Prices are per person.

NYE Package: Only valid on New Year’s Eve between 9pm – late. Time, minimum party numbers, prices and availability vary by centre. Prices are per person.

Calls to telephone numbers starting 0844 do incur a charge. Calls cost 7p per minute, plus your phone company’s access charge.

Family Birthday Celebration package and Family Christmas package: Valid from November to January. Days, time, minimum party numbers, prices and availability vary by centre. Maximum of 6 per party, please check the Government website for the latest information of who can visit together. Prices are per person. Subject to availability. Drinks are from a selection which varies by centre and excludes: Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks.


Free Game Coupons and Competitions

Free game coupons are valid on a per person basis and not as a family or group for one game. E.g. 1 code is valid for 1 person for one game or 2 codes valid for 2 people for one game. To book your free games coupon, please speak to a member of the team in centre, or call our customer contact centre.
Free game coupons cannot be used online, and are valid only for the issuing centre.
Call charges apply for calls made to our customer contact centre.

Win an Annual Mini Golf Pass competition:

By submitting a customer feedback survey via the centre you will be entered into a prize draw for a chance to win an annual mini golf pass. The draw is open to customers across all of our nationwide centres. A prize draw will take place once every 6 months until further notice, with the prize draws taking place at the end of the following periods 1. From entries between 1st April – 30th September and 2. From entries between 1st October – 31st March. Your entry will only be for the period following the month in which you submitted your feedback survey. Winners will be advised within 7 days of the monthly draw closing date.

Annual Mini Golf Pass competitions:

An annual mini golf pass allows two adults and two under 16s, or one adult and three under 16s, to one family game per month for 12 months at the centre the pass has been won for. The annual bowling pass includes two adult meals and two kids meals, or one adult meal and three kids meals, plus 4 standard drinks upon each visit. Subject to availability. Reservations are subject to centre availability and must be booked in advance. Competition prize winners will receive their prize via email. Pass remains the property of The Original Bowling Company (Hollywood Bowl Group) and can be revoked at any time including under the centre managers discretion. Prize must be redeemed in the centre where the prize has been won. Not to be used in conjunction with any other offer. Entrants must be over 18 years of age. Prizes are non-transferable and there is no cash alternative. Winners agree to participate in any reasonable publicity and agree to supply personal details including name, address and email. This data will not be passed on to third parties.

Competitions

  1. The promoter is: The Original Bowling Company whose registered office is at Focus 31 West Wing, Cleveland Road, Hemel Hempstead, Hertfordshire, England, HP2 7BW.
  2. Competitions are open to residents of the United Kingdom aged 18 years or over except employees of The Original Bowling Company and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter our social media competitions.
  4. By entering a competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Route to entry for a competition and details of how to enter are via liking and commenting on the competition Facebook post or liking and re-tweeting the competition Twitter post.
  6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  7. No responsibility can be accepted for entries not received for whatever reason.
  8. The rules of the competition and how to enter are as follows:
  9. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  10. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  11. There is no cash alternative for prizes and prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  12. Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.
  13. The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 7 days of the closing date. If the winner cannot be contacted or do not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  14. The promoter will notify the winner to arrange for the prize to be delivered.
  15. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  16. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  17. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  18. Entry into a social media competition will be deemed as acceptance of these terms and conditions

Mini Golf Tester

1

These terms and conditions apply to the York mini golf tester application and experience.

Competition terms and Conditions.

1. Only one entry per person.
2. Competitions are open to residents of the United Kingdom aged 18 years or over except employees of The Original Bowling Company and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
3. There is no entry fee and no purchase necessary to enter our competitions.
4. By entering a competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
5. The experience is for a visit to our Puttstars York centre on Sunday 16th August between 4.30pm-6.30pm (subject to confirmation), and includes a game on all 3 of our mini golf courses, as well as a meal per person and one round of drinks from the Puttstars Diner menu.
6. The winner may bring up to 3 guests along with them to enjoy this experience; all entrants must be over 18 to apply.
7. The winner must be available to visit Puttstars York on Sunday 16th August. If you cannot attend this date, no alternative date will be given, and a new winner will be selected.
8. Entry opens on Tuesday 4th August, and closes on Tuesday 11th August at midday.
9. The winner will be contacted by a representative from the Hollywood Bowl Group on Tuesday 11th August, and the winner’s details will be passed over to Stripe Communications to arrange the experience.
10. No cash alternative.
11. By entering this competition, you are granting the Hollywood Bowl Group and Stripe Communications to use your personal data; this is inclusive of but not limited to additional PR opportunities.
12. The event will be photographed and filmed; by entering you are agreeing to allow Stripe Communications and the Hollywood Bowl Group to use the content taken across appropriate channels.
13. As the winner, if you do not claim your experience within 24 hours of being contacted, we remain the right to revoke the opportunity and pick an alternative winner.
14. Entrants must be over 18 years of age.
15. Promoter: Hollywood Bowl Group, The Original Bowling Company 31 Mark Rd, Hemel Hempstead, Hertfordshire HP2 7BW.

Annual Mini Golf Pass Terms and Conditions.

1. An annual mini golf pass allows two adults and two under 16’s, or one adult and three under 16s, to one family game per month for 12 months at the Puttstars York centre.
2. The annual mini golf pass includes two adult meals and two kids meals, or one adult meal and three kids meals, plus 4 standard soft drinks upon each visit. Subject to availability.
3. Reservations are subject to centre availability and must be booked in advance.
4. Passes will be sent to winner via email.
5. Pass remains the property of the Hollywood Bowl Group and can be revoked at any time including under the centre managers discretion.
6. Prize must be redeemed in the centre where the prize has been won.
7. Not to be used in conjunction with any other offer.
8. Passes are non-transferable and there is no cash alternative.

Mini Golf Pass - Rochdale

1

These terms and conditions apply to the Mini Golf Pass competition for Rochdale.

By signing up to our database you will be entered into a prize draw for a chance to win an annual mini golf pass.

An annual mini golf pass allows two adults and two under 16s, to one family game per month, for 12 months. Subject to availability. Reservations are subject to centre availability and must be booked in advance. Competition prize winners will receive their prize via email. Pass remains the property of Puttstars and can be revoked at any time including under the centre managers discretion. Prize must be redeemed in the centre where the prize has been won. Not to be used in conjunction with any other offer. Entrants must be over 18 years of age. Prizes are non-transferable and there is no cash alternative.

Annual Mini Golf Pass Terms and Conditions.

1. Only one entry per person.
2. Competitions are open to residents of the United Kingdom aged 18 years or over except employees of The Original Bowling Company and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
3. There is no entry fee and no purchase necessary to enter our competitions.
4. By entering a competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
5. Passes are non-transferable and there is no cash alternative.
6. By entering this competition, you are granting the Hollywood Bowl Group and Stripe Communications to use your personal data; this is inclusive of but not limited to additional PR opportunities.
7. An annual mini golf pass allows two adults and two under 16’s, or one adult and three under 16s, to one family game per month for 12 months at the Puttstars Rochdale centre.
8. The annual mini golf pass includes two adult meals and two kids meals, or one adult meal and three kids meals, plus 4 standard soft drinks upon each visit. Subject to availability.
9. Reservations are subject to centre availability and must be booked in advance.
10. Passes will be sent to winner via email.
11. Pass remains the property of the Hollywood Bowl Group and can be revoked at any time including under the centre managers discretion.
12. Prize must be redeemed in the centre where the prize has been won.
13. Not to be used in conjunction with any other offer.
14. As the winner, if you do not claim your experience within 24 hours of being contacted, we remain the right to revoke the opportunity and pick an alternative winner.
15. Entrants must be over 18 years of age.
16. Promoter: Hollywood Bowl Group, The Original Bowling Company 31 Mark Rd, Hemel Hempstead, Hertfordshire HP2 7BW.
17. Entry opens on 14th August and closes on 23rd August.

Click here for the latest Covid-secure information regarding our centres.